If you look at your books and see that you have a lot of clients that you have only seen once, you need to ask yourself why you think this is. If you cannot answer this question, then you cannot solve the problem. Understand that there are a certain number of clients that are not retainable. There are many reasons a client might not rebook.

This is a Facebook live from Rebecca Overson Coaching on January 16, 2020. If you want to learn more about building a successful practice, click here to access the Facebook group: The Art of Building a Successful Massage Practice.